Latest news
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Customer Satisfaction: Is it Worth It?
To quantify the financial return on customer care, Woodland, O'Brien & Scott combed through our database of over 350 home builders to find a study group of 20 builders who had shown significantly improved customer satisfaction ratings over a four-year period. The selection criterion was a substantial and consistent improvement in the key categories of “Customer Willingness to Refer” and “Customer Enthusiasm.”
06 Sep 10 -
Don’t Miss Chuck Shinn in the Cost of Doing Business Webinar
On Thursday, September 9, 2 – 3 pm, Chuck Shinn will participate in an NAHB webinar based upon the 2010 Cost of Doing Business Study.
06 Sep 10